Shipping, Exchanges & Returns

1Delivery area

We ship to:

  • Spain (peninsula)
  • European Union countries

We do not ship to Ceuta, Melilla or the Canary Islands.

For shipments outside the EU, the customer may be subject to customs fees or local taxes, which will be their responsibility.

2Shipping policy

Orders are processed once payment is confirmed. Shipments are managed Monday through Friday (business days).

Orders placed on weekends or holidays will be processed on the next business day.

Once your order is shipped, you will receive an email with:

  • Shipping confirmation
  • Tracking number

Shipping rates and delivery times

Spain (peninsula):

Cost: 5 €

Free shipping on orders over €200

Estimated time: 2 to 5 business days

Other destinations:

  • Spain (except excluded areas): 2 to 5 business days
  • European Union: 5 to 10 business days

Timeframes are estimated and may vary during special dates (such as holidays or promotions) or due to circumstances beyond Judith N.21's control.

3Exchanges and returns

You have the right to return a product within 14 natural days from receiving the order.

Returns for defects or errors

If you receive a product:

  • With manufacturing defects
  • With transport damage
  • Or wrong

We will cover all shipping and return costs.

We will refund the amount or make an exchange, as appropriate.

Returns for change of opinion

If the reason for the return is personal (you don't like it, wrong size, style change, etc.):

  • Shipping and return costs will be borne by the customer.
  • The product must meet the conditions indicated below.

Legal right of withdrawal

In accordance with current legislation (TRLGDCU and Directive 2011/83/EU), the customer has the right to withdraw from the purchase contract within 14 calendar days from receipt of the product, without needing to justify the reason or assume any penalty.

To exercise this right, you can write to us at style.judith21@gmail.com indicating:

  • Your name
  • The order number
  • The products you want to return

In case of withdrawal due to change of opinion, return costs will be borne by the customer.

The refund will be made using the same payment method used, within the maximum legal period of 30 calendar days.

Refund process

When we receive the product at our warehouse and verify it's in good condition, we will send you a confirmation email.

The refund will be made within 10 to 15 calendar days, with a legal maximum of 30 days.

The refund will be made using the same payment method used for the purchase.

Conditions for accepting returns

For a return to be accepted, it must:

  • The item must not have been used or washed
  • Retain original tags
  • Be in the same state as delivered
  • Be returned in original packaging

If the product does not meet these requirements, it may be returned to the customer, with shipping costs borne by them.

4How to initiate a return?

You can request a return by writing to us at:

style.judith21@gmail.com

Please provide us with the order number and reason for the return. We will guide you through the entire process.

5Withdrawal form

(If you prefer, you can copy this text and send it by email)

Attention: Judith N.21
Email: style.judith21@gmail.com

I hereby inform you that I withdraw from my sales contract for the following product(s):

— Product(s): ___________________________
— Order number: ____________________
— Date of receipt: ______________________

Consumer name: ______________________
Consumer address: ____________________

Date: _______________
Signature: ___________________ (only if sent on paper)

6Final recommendations

Check sizes and descriptions carefully before purchasing.

If you have doubts, contact us before completing your purchase — we'll be happy to help you.

Last update: 20/10/2025